Customer Service Center - Cancellation & Return Policy

RETURN POLICY FOR PERSONALIZED ITEMS

In the Event of Customer Error
We know how frustrating making errors can be, and we’re here to help!  If you receive your order and realize you have made an error in your wording, please contact us as soon as possible.  Our customer service representatives will assist you with placing a reorder, expediting production time whenever possible and offering you a discount on the merchandise for your reorder, (50% for digital press printed items, 25% for non-digital press printed items).

Quick Tips:

Review Your Order Confirmation
After placing an order, an order confirmation containing your product details and invitation wording will be emailed to your supplied email address.  This will allow you to immediately review your completed order for any errors that may have been entered while ordering.  If you notice an error, please reply to your order confirmation with any changes, or contact us via phone or live chat.  Every effort will be made to update your order before it goes into production.

Add a Digital Proof
Requesting a digital proof of your invitation order will allow you to review a professionally typeset copy of your invitations before they are printed.  You will also have the opportunity to make any necessary changes, as well as request revised proofs as needed.  InvitationBox will not print or ship your invitations until you are completely satisfied and your digital proof is given a final approval.

In the Event of an InvitationBox Error
Our goal is to deliver the highest quality, error-free products every time you shop with us. In the rare event that InvitationBox makes an error on your order, we would love the opportunity to make it right! Please contact us immediately and our customer service representatives will work with you to correct the issue as soon as possible – at no additional cost to you!

RETURN POLICY FOR NON-PERSONALIZED ITEMS

Non-personalized items may be returned for a merchandise credit within 10 calendar days of receipt of goods. Please contact our customer service department to receive a return merchandise authorization number, (RMA #), prior to returning the item. The customer is responsible for all shipping and handling charges and a $5.00 restocking fee may apply. Merchandise must be returned in its original condition, unopened, with original packaging and tags intact to ensure a complete merchandise credit.

CANCELLATION POLICY FOR PERSONALIZED ITEMS

Due to the custom nature of our products, cancellations are dependent upon where your order is in production at the time of your cancellation request.

Prior to Typesetting
Your order may be cancelled for a full refund, pending that your order has not yet been processed and typesetting has not yet begun.  Please contact us immediately to prevent your order from being processed, and to avoid any cancellation fees.  Due to extremely fast turnaround times, cancellations cannot be accepted for Embossed Graphics items or Photo Gifts items after order placement.

Prior to Printing
If your order has already been typeset, but your order has not yet been sent to our printing department, your order may be cancelled for a $25.00 cancellation fee, ($50.00 during the holiday season, October 1^st – December 31^st).  Please contact us immediately to prevent your order from being printed.  Please note: fees associated with rush processing and digital proofs cannot be refunded.

During or After Printing
Due to the custom nature of our products, once a proof has been approved, and an order has been sent to our printing department, it cannot be cancelled.

CANCELLATION POLICY FOR NON-PERSONALIZED ITEMS

Prior to Shipping
If your items have not yet been packaged or shipped, we would be happy to cancel your order for a full refund. 

After Shipment
Once an order has shipped, it cannot be cancelled, however a return is acceptable.  Please refer to our above return policy for non-personalized items.

PLACING A REORDER

Guest lists always seem to grow after you make your initial list.  In the event that you need additional cards, please contact us as soon as possible via phone.  Our customer service representatives will assist you with placing a reorder and expediting production time whenever possible.

In-House Orders (ships from NC)
When reordering an in-house item, (items that ship from NC), the cost for the reorder will be the difference in price from your original quantity and your new quantity.  If a coupon code was used on your initial order, the same discount will be applied to your reorder.  The customer will be responsible for all shipping fees.

3^rd Party Vendor Orders
When reordering a 3^rd party vendor item, the cost for the reorder will be the base pricing for the quantity needed.  The customer will be responsible for all shipping fees.