RETURN
POLICY FOR PERSONALIZED ITEMS
In
the Event of Customer Error
We
know how
frustrating making errors can be, and we’re here to help!
If you receive your order and realize you
have made an error in your wording, please contact us as soon as
possible. Our customer service
representatives will
assist you with placing a reorder, expediting production time whenever
possible
and offering you a discount on the merchandise for your reorder, (50%
for
digital press printed items, 25% for non-digital press printed items).
Quick
Tips:
Review
Your Order
Confirmation
After placing an order, an order
confirmation containing your product details and invitation wording
will be
emailed to your supplied email address.
This will allow you to immediately review your completed order
for any errors
that may have been entered while ordering.
If you notice an error, please reply to your order confirmation
with any
changes, or contact us via phone or live chat.
Every effort will be made to update your order before it goes
into
production.
Add
a Digital Proof
Requesting a digital proof of your
invitation order will allow you to review a professionally typeset copy
of your
invitations before they are printed. You
will also have the opportunity to make any necessary changes, as well
as
request revised proofs as needed.
InvitationBox will not print or ship your invitations until you
are
completely satisfied and your digital proof is given a final approval.
In
the Event of an InvitationBox Error
Our
goal is to deliver the highest quality,
error-free products every time you shop with us. In the rare event that
InvitationBox makes an error on your order, we would love the
opportunity to
make it right! Please contact us immediately and our customer service
representatives will work with you to correct the issue as soon as
possible –
at no additional cost to you!
RETURN
POLICY FOR NON-PERSONALIZED ITEMS
Non-personalized
items may
be returned for a merchandise credit within 10 calendar days of receipt
of
goods. Please contact our customer service department to receive a
return
merchandise authorization number, (RMA #), prior to returning the item.
The
customer is responsible for all shipping and handling charges and a
$5.00
restocking fee may apply. Merchandise must be returned in its original
condition, unopened, with original packaging and tags intact to ensure
a complete
merchandise credit.
CANCELLATION
POLICY FOR PERSONALIZED ITEMS
Due
to the custom nature of our products, cancellations are dependent upon
where
your order is in production at the time of your cancellation request.
Prior
to Typesetting
Your
order may be
cancelled for a full refund, pending that your order has not yet been
processed
and typesetting has not yet begun.
Please contact us immediately to prevent your order from being
processed, and to avoid any cancellation fees.
Due to extremely fast turnaround times, cancellations cannot be
accepted
for Embossed Graphics items or Photo Gifts items after order placement.
Prior
to Printing
If
your order has
already been typeset, but your order has not yet been sent to our
printing
department, your order may be cancelled for a $25.00 cancellation fee,
($50.00
during the holiday season, October 1st – December 31st). Please contact us immediately to prevent your
order from being printed. Please
note: fees associated with rush
processing and digital proofs cannot be refunded.
During
or After Printing
Due
to the custom
nature of our products, once a proof has been approved, and an order
has been
sent to our printing department, it cannot be cancelled.
CANCELLATION
POLICY FOR NON-PERSONALIZED ITEMS
Prior
to Shipping
If
your items have not
yet been packaged or shipped, we would be happy to cancel your order
for a full
refund.
After
Shipment
Once
an order has
shipped, it cannot be cancelled, however a return is acceptable. Please refer to our above return policy for
non-personalized items.
PLACING
A REORDER
Guest
lists always seem to
grow after you make your initial list.
In the event that you need additional cards, please contact us
as soon
as possible via phone. Our
customer service
representatives will assist you with placing a reorder and expediting
production time whenever possible.
In-House
Orders (ships from NC)
When
reordering an in-house item, (items that
ship from NC), the cost for the reorder will be the difference in price
from
your original quantity and your new quantity.
If a coupon code was used on your initial order, the same
discount will
be applied to your reorder. The customer
will be responsible for all shipping fees.
3rd
Party Vendor Orders
When
reordering a 3rd party vendor
item, the cost for the reorder will be the base pricing for the
quantity
needed. The customer will be responsible
for all shipping fees.