What is a proof?
A proof is an emailed or faxed image of how your card will appear when it is printed. For most items, you must select the proof option in order to receive a proof. However, a few items require a proof be purchased and approved before printing. Proofs are not available for all items. Proofs are sent in full color via email. Once you receive the proof email, we encourage you to reply to our email as soon as possible. Your order will not be printed until we hear back from you regarding the proof. Your card's noted processing time will begin after the final proof approval. If changes are needed on the proof, there is no fee to make the changes. However, if an additional proof is required, fees may apply from $3.00 - $20.00, depending on the manufacturer of the item. Please note that once you have approved your proof, any inconsistencies with the printed product will be your responsibility.
How soon will I receive my proof?
Proofs are typically emailed within 1-2 business days after the order is placed. Proofs for Noteworthy Collection items and Birchcraft Studio holiday cards with logos will be emailed within 2-3 business days after the order is placed. Orders must be received by 2:00 p.m. Eastern Standard Time on a business day to be considered as an order for that day. Otherwise, the order will be considered "received" on the following business day. Once you receive the proof email, we encourage you to reply to our email as soon as possible. Your order will not be printed until we hear back from you regarding the proof. Your card's noted processing time will begin after the final proof approval.
What is Rush Processing?
If you need to receive your order faster than the standard processing time shown, you will have the option to rush your order for an additional fee. Rush availability will depend upon the stock status, and a customer service representative will contact you if the rush processing is not available for any reason. Once we have begun processing your order, rush processing is non-cancellable and non-refundable.
If I select Rush Processing, when will my order ship?
For most vendors, if rush processing has been selected, your order will print and ship within 1-2 business days. Your rush order must be received by 2:00 p.m. Eastern Standard Time on a business day to be considered an order for that day. If a proof is requested, it will be emailed within 1 business day of the order being placed. The processing times noted above will begin after your proof approval has been received. Once your order is ready to ship, delivery time will depend upon the shipping method selected during checkout, (Ground, 2nd Day or Next Day Air).
