My text is running into the design of the card. How can I move it?
To move your text out of the design or graphic, simply hover your mouse over your text, click on the text and drag your mouse to the area that you'd like the text to start.
How do I move just one line, rather than all of my text?
When you preview your text, the "Move All At Once" button will be prefilled. This is located below the area in the preview where you entered your text. To move a line of text individually, un-check the "Move All Text At Once" radio button by clicking the square check box. Then hover your mouse over the line you'd like to move, click on the line you'd like to move and drag it with your mouse to the desired location.
How do I reset what I've done?
If you need to reset what you've done, you have two options. You can click on the "Undo Changes" button, which will bring you back to the original preview you created or just hit the "Clear All" button which will clear all of the entered text on the card for you, causing you to restart your text.
If I've created this online preview, can I forgo ordering a proof?
Absolutely. When you create and save a preview our typesetters will view it before typesetting your card. If you feel comfortable with your preview, you do not have to order a proof. However, the proof option is available to you always and is strongly suggested for large orders.
The @ symbol is not showing up on my preview. What do I do?
Some fonts do not come available with certain characters or symbols. When choosing a font, if you click the brown link, "View Font Options", you will be able to view what fonts have certain symbols. If you choose a font that does not have the @ symbol and you type in your email address, we will do our best to catch it and use a different font for the @ sign. However, it is ultimately your responsibility to note to us in the special instructions that your symbol is not showing up in the preview, or pick a font that has the characters needed.
All my text is the same size. How do I make lines larger or smaller?
After you have typed in your text, you can choose a font size on the drop down arrow to the right of where you entered your text. Each line will pre-fill with the same size and can be altered to your liking.
I want 2 fonts on my card. How do I tell you which line is in which font?
To choose your fonts, click the font drop down arrow at the top of the preview box. The first font, style 1, should be your main body text. The second font, style 2, should be a different font for us to use on the desired lines. ALL lines of text will pre-fill with the style 1 font. In the left column, change the # to the left of your text box to 2 for the lines you'd like in the second font.
What do I do if I have made a lot of changes and just want it back to the way I originally had it?
At the bottom left of the white preview box you will see a red outlined "undo all changes" button. Click this and your preview will go back to what you originally saw when you last saved your text.
How do I save my preview?
At the bottom right of the white preview box you will see a green and white "Save and Continue" button. Click this and we will save your preview for our typesetters to view prior to typesetting your order. After hitting the "Save and Continue" button, you will be redirected to the item ordering page. Please give it a few seconds to reload the page with all of your updates.
Will my order look exactly like my online saved preview?
We will do our best to typeset your text like your preview as long as you have selected the "Use my Layout" button. Sizing, spacing and layout may need to differ slightly due to printing margins, graphics or details on the card, etc.
Can I have more than one ink color?
Yes. Just choose each different ink color in the style 1 and style 2 options and then coordinate each line with the corresponding color and style #.
If I hit "Save and Continue" how long does my work save? Will I lose it if I exit your website before placing an order?
When you hit "Save and Continue" your work is saved for that ordering session only. If you were to close out of our website or move to another item before hitting "add to cart" you would lose the work you did. The "Save and Continue" button does NOT save your preview into your account.
My text is previewing over my photo. How do I move it?
To move your text out of the photo area, simply hover your mouse over your text, click on the text and drag your mouse to the area that you'd like the text to start.
How do I upload my photo(s)?
Scroll down to the bottom of the online preview webpage. In the bottom left corner you will see a section that says "Manage your Photos". Click on the green "Add Photo" button to begin photo uploading.
How do I crop my photo?
To edit your photo, click on the brown and white "Edit Photo" button located below your photo thumbnail. Your photo will appear with green boxes in each corner. Move the green box up or over to begin to crop your photo. The size of the cropping box is determined by the amount of space for your photo on the card. Once finished, click on the green and white "Save My Photo" button.
Can I make the photo crop area larger?
The size of the cropping box is determined by the amount of space for your photo on the card. It cannot be altered.
How do I change my color tone/hue?
To edit your photo, click on the brown and white "Edit Photo" button located below your photo thumbnail. Below your photo you will see a grey box that says "Photo Effects". Click on the desired photo color tone. Once finished, click on the green and white "Save My Photo" button.
How do I reset my photo to the original I submitted?
To reset your photo click on the red and white "Original Photo" button located in the "Photo Effects" box. This will return your photo to what you originally uploaded to our website.
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