Due to the custom nature of our products, InvitationBox cannot accept returns for printing errors if (1) the printed invitations match the text originally submitted during the order process or (2) the printed invitations match the text on an approved Digital Proof (for orders when a proof is requested).
InvitationBox Guarantee -
At InvitationBox, our goal is to deliver the highest quality, error-free products every time you shop with us. In the event that InvitationBox makes an error on your order, we sincerely apologize for any inconvenience and appreciate the opportunity to make it right! Please contact us immediately and our customer service representatives will work with you to correct the error as soon as possible at no additional cost to you! Contact Us!
In the Event of an Error -
We know how frustrating making errors can be, and were here to help! If you receive your order and realize you have made an error in your wording (i.e. grammar, spelling, date/time, etc.), please contact us immediately. Our customer service representatives will assist you in reordering your item(s), expediting production time whenever possible and offering you a 25% discount on the merchandise for your reorder. Contact Us!
Quick Tip Review Your Order Confirmation
After placing your order, an order confirmation containing your invitation wording is sent to your supplied email address. This will allow you to immediately review your completed order for any errors that may have been entered while ordering. If a mistake is found, please reply to your order confirmation immediately with any changes. Every effort will be made to update your order before it goes into production, and a customer service representative will confirm whether or not your changes have been applied.
Quick Tip Add a Digital Proof
Adding an emailed Digital Proof to your order will allow you to review your text one last time before your invitations are printed. You will also have the opportunity to review the layout of your text and make any last minutes changes to your wording or product selection. InvitationBox will not print or ship your invitations until you are completely satisfied and your Digital Proof is approved.
Paper Products Once a blank stock invitation, stationery set or non-personalized paper product ships, it is non-returnable and non-refundable.
Quick Tip Order a Sample
Prior to placing your entire order, order a sample of the product you are interested in purchasing. This will allow you to review the physical product and envelope before you commit to placing a full order.
Quick Tip Practice Printing
Before printing on your blank invitations, cut blank white paper to the dimensions of your invitations and practice printing your text. This will help you perfect your desired wording, layout and printer settings, without wasting any invitations. It is also suggested that you purchase extra blank invitations in the event an error is made while printing. Due to the varying shapes, sizes and layouts of our invitations, we cannot provide printing instructions or templates with our blank stock items.
Non-personalized gift items may be returned within 10 calendar days of receipt of goods, except for holiday-specific items, (such as Halloween costumes). Please contact our customer service department to receive an RMA # prior to returning the item. The customer is responsible for all shipping and handling charges and a $5.00 restocking fee may apply. Merchandise must be returned in its original condition, with original packaging and tags intact to ensure complete credit.
Due to the custom nature of our products, cancellations are dependant upon how far along in the production process your order is at the time of your request.
Before Work Begins Your order may be cancelled for a full refund, if your order has not yet been processed and work on your item(s) has yet to begin. Please contact us immediately, to prevent your order from being processed, and to avoid any cancellation fees. Due to extremely fast turnaround times, cancellations cannot be accepted for Embossed Graphics items or for custom Photo Gifts.
Prior to Printing If your order has already been processed, but your item(s) have not yet been printed, your order may be cancelled for a $25 cancellation fee ($50 during the holidays October 1st through December 31st). Please contact us immediately to prevent your order from being printed. Please note: fees associated with Rush Processing and Digital Proofs cannot be refunded.
Already Printed Due to the custom nature of our products, once an order has been printed, it cannot be cancelled.
Not Yet Shipped If your items have not yet been packaged and shipped, wed be happy to cancel your order for a full refund. Please contact us immediately to prevent your order from shipping out.
Already Shipped Once an order has shipped, it cannot be cancelled, and our return policy above would apply.
Disclaimer Branding on items
We are required by the vendors to include their branding on all designs. These Logos can not be removed from designs. The branding on a design may differ from how it is depicted in the sample image. Branding format and Logos are subject to change as per the vendors instructions, this includes but is not limited to changes in the size, color and design of the branding on a design.
*Orders placed with third party vendors (including Special Event Ticketing and Birchcraft) or redemption sites (such as Groupon, LivingSocial, Zulily) are excluded.