InvitationBox.com Cancellation & Return Policy

At InvitationBox, we do our best to deliver a quality and error-free product every time you shop with us. Our goal is to provide our customers with prompt service, superior products and excellent customer care.

When placing a personalized order, we suggest you order a typesetter’s proof to preview your text on your card before it is printed to ensure all information is correct and laid out exactly as you have envisioned it. Our typesetters will look over your wording for obvious spelling, grammar and etiquette mistakes, and do their best to catch them; however we are not responsible for any errors that may be missed.

In the event that an error should occur on your order, we will be happy to work with you to correct the error as soon as possible. Please review your order carefully, and if there are any issues, please contact us via email within 5 business days of receipt at customerservice@invitationbox.com. If an error is found, please do not discard the order or use any part of the order containing the error. If you have made a mistake on an order, we are happy to offer a 25% discount to have the items reprinted and will do so for you as expeditiously as possible.

Cancellations & Returns: For ALL Personalized Items and Paper Products – Blank or Custom Printed

With the exception of Embossed Graphics, if your order has not yet been printed, we can cancel your order, however please contact us right away. There will be a $25.00 cancellation fee ($50.00 during the holidays from October 1st – December 31st) per item ordered, once the order has been received and processed. If a proof was requested and created, the proof fee will be non-refundable and will be added to your cancellation fee. If rush service was requested on the order, and the order has been placed into production, the rush processing fee will be non-refundable and added to the cancellation fee.

Once an order has been printed or has shipped, it cannot be cancelled or returned. Embossed Graphics stationery orders are never cancelable due to their quick turnaround time on items.

Returns: For Blank Stock Paper Products

Once a blank stock invitation, stationery set or non-personalized paper product ships, it is non-returnable and non-refundable. Please remember that blank stock items do not include printing instructions and self-printing is done at your own risk.

Cancellations: For Non-Personalized Gift Items

If your order has not been packaged and shipped, we can certainly cancel your order. Once an order has shipped, it unfortunately cannot be cancelled, and our return policy below applies.

Returns: For Non-Personalized Gift Items

Non-personalized gift items may be returned within 10 days of receipt of goods, except for holiday-specific items such as halloween costumes. The date of receipt will be determined by using the order tracking information from UPS, FedEx or USPS. To initiate a return, please contact us for an RMA number before returning the item(s) to us. The RMA number will be good for 10 days. Any item returned to us without an RMA number, after the allotted time, or if we find that the merchandise has been used, the merchandise will be returned to the customer at the customer’s expense.

The customer is responsible for all shipping and handling charges (if the order qualified for free S&H, and you return it, you will be charged for the outbound S&H fees), and merchandise must be returned in its original condition, with original packaging and tags intact to ensure complete credit. A $5.00 restocking fee may apply. We encourage you to return your items via UPS, FedEx or Insured Parcel Post. This protects you in case the package is damaged or gets lost in transit.